Traditional call centers receive thousands of trip requests to disparate locations and juggle these requests by assigning trips to multiple transportation providers. The call center manages insurance information, driver compliance, liability, customer service and the records of these trips, along with the plethora of other logistical needs. SmartNAV streamlines the process, helping your company work smarter and more efficiently.
SmartNAV is a proprietary technological platform that works in conjunction with your call center to arrange, manage and track non-emergency and emergency medical transfers, access-a-ride and general public transport. SmartNAV was developed to carefully oversee and process transport requests, patient data and transit personnel, while continuously tracking the status of scheduled trips for the call center, the drivers, and even consumers, to ensure dynamic compliance and recordkeeping.
